FAQ

Questions, answered.

Quick answers about fit, sizing, shipping and our Happy Guarantee.

Fit & Staying On

Do Cloud Socks really stay on? Why do other no-show socks slip off?

No-show socks usually slip when nothing holds the heel in place, or when the size is too big for your foot. Cloud Socks are knit in our own unique shape and have a silicone grip inside the heel, so they stay put in sneakers, flats and loafers.

If a pair ever slips off, our Happy Guarantee gives you a 100% refund.

What makes the socks non-slip?

Two things work together: our own sock shape, which hugs the heel, and a soft silicone grip on the inside of the heel that holds the sock against your skin.

Which Cloud Socks should I wear with flats, loafers or ballet shoes?

Choose Liner. It covers only your toes, so it stays hidden in flats, ballet shoes, loafers and espadrilles. For loafers that cover more of your foot, Low Cut also works well.

Which style is best for sneakers?

Pick by how much of your foot the sneaker shows. Every style has the same heel height.

  • Low-top & slip-on sneakers → Low Cut
    Covers half the top of the foot. Also great with loafers.
  • Everyday lace-up sneakers → MVS
    Our everyday sock. Want it slightly thicker? Try Organic Terry.
  • High-tops & ankle boots → Ankle
    The most coverage.
  • Gym & training shoes → Active
    Seamless, with arch support.

Not sure? Start with MVS. Compare all styles

What's the difference between Liner, Low Cut, MVS, Organic Terry, Ankle and Active?

Every Cloud no-show sock has the same heel height. What changes is how far the sock covers your foot, from the toes up over the top of the foot.

  • Liner – covers just the toes. For flats and loafers.
  • Low Cut – covers about half the top of the foot. For loafers and sneakers.
  • MVS – covers most of the top of the foot. Our everyday sock.
  • Organic Terry – same coverage as MVS, in a slightly thicker organic cotton fabric.
  • Ankle – full coverage. For ankle boots and sneakers.
  • Active – seamless, with arch support. For workouts and active days.

Compare all styles

Comfort & Materials

What are Cloud Socks made of?

Our no-show socks are made mainly of cotton, with a little stretch so they hug your foot.

  • MVS and Low Cut – 92% cotton, 8% spandex
  • Organic Terry – 94% cotton, 6% spandex
  • Ankle – 66% organic cotton, 28% recycled polyester, 6% polyurethane
  • Liner – 66% cotton, 28% polyester, 6% polyurethane

Every style has a silicone heel grip. You'll find the details on each product page.

Are Cloud Socks good for sweaty feet?

They're made from breathable cotton, and MVS uses a light, quick-dry, breathable knit. The heel grip keeps the sock from bunching or sliding when your feet get warm.

Are they comfortable for standing all day (nurses, teachers, retail)?

Yes. Many customers wear them for long shifts. Popular picks:

  • Active – arch support and a seamless knit
  • Organic Terry – a slightly thicker organic cotton fabric
  • MVS – our everyday sock
The grip feels itchy on my skin. What should I do?

The heel grip is silicone. If you feel any irritation, stop wearing the pair and contact us at info@cloudsocks.com. We'll help you switch to another style or refund you under our Happy Guarantee.

Sizing

How do I choose my size?

Match your US shoe size to our Size Chart:

  • XS – Men's 3–4 / Women's 4.5–5.5
  • S – Men's 4.5–6 / Women's 6–7.5
  • M – Men's 6.5–9 / Women's 8–10.5
  • L – Men's 9.5–12 / Women's 11–13.5
  • XL – Men's 12.5–15 / Women's 14–16.5

MVS, Organic Terry and Ankle come in XS–XL. Low Cut comes in XS–L. Liner and Active come in S–L.

If you're between sizes, size down. If you have wide feet at the top of a range, size up.

I ordered the wrong size. Can I exchange it?

Email us at info@cloudsocks.com with your order number and the size you need, and we'll help. Because socks are a hygiene product, we can only take back pairs that are unworn, unwashed and still in their sealed packaging, requested within 14 days of delivery.

Returns & Refunds

Can you tell me what size I ordered before?

Yes. Email us at info@cloudsocks.com with the name or email address on the order and we'll look it up.

Orders & Shipping

Where do you ship from, and how long does it take?

Orders ship from our warehouse in Secaucus, New Jersey. In-stock items usually leave within 1–2 business days. Weekend and holiday orders ship the next business day. Once your order ships, we'll email you a tracking number.

Shipping Policy

Is shipping free?

Yes, on US orders over $30.

Can I change my shipping address or add an apartment number?

Email us right away at info@cloudsocks.com with your order number and the corrected address. We can update it as long as the order hasn't shipped yet.

My order hasn't arrived. What should I do?

Check the tracking link in your shipping confirmation email. If it shows delivered but you don't have it, or it hasn't moved in several days, email us at info@cloudsocks.com with your order number and we'll make it right.

Guarantee, Returns & Care

What is the Happy Guarantee?

If your Cloud Socks get a hole, we'll send you a replacement pair for free, anytime. If they ever slip off, we'll give you a 100% refund. Just contact us.

How do I return or exchange?

Email us at info@cloudsocks.com or call 855-733-5638 with your order number before sending anything back. Returns must be unworn, unwashed and in the original sealed packaging, requested within 14 days of delivery. If an item arrives damaged or wrong, please let us know within 5 business days of delivery.

Returns & Refunds

How should I wash Cloud Socks so the grip lasts?

Turn them inside out and wash cold with similar colors. Air dry or tumble dry low, and skip bleach. Washing inside out helps protect the silicone heel grip.

Value & Buying

Is it cheaper to buy packs?

Packs make it easy to stock up. Single pairs are $12–$13, 3-packs are $35.97–$38.98 and 5-packs are $59.95–$64.95. We also offer mixed-color 5- and 10-packs, and the Low Cut and MVS mixed packs work out to $10.99 a pair.

Build your pack

Do you have a discount for first orders?

Sign up for our emails at the bottom of the home page to hear about new arrivals and special offers first.

Where are Cloud Socks made?

Designed in New Jersey, refined and tested in South Korea, and made in Vietnam and South Korea.

Do you sell wholesale?

Yes. Send us a request through our Wholesale Inquiry page.

Still have questions?

We’re happy to help.