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Returns & Refunds

Everything you need to know, at a glance.

14 daysto request a return after you receive your order.
5 business daysto tell us about a damaged, defective, missing or wrong item.
UnwornUnwashed, unused, with tags and in the original sealed packaging.
3–5 daysfor your bank to post the refund once it’s approved.

Socks are a personal-care item

For hygiene reasons, we generally can’t accept returns. We review requests case by case, for example if an item arrives damaged or defective.

How it works

Four simple steps.

1

Contact us first

Reach out before sending anything back. Items sent without a return request can’t be accepted.

2

We review it

Our team checks your order and lets you know if it qualifies for a return.

3

Send it back

Return shipping is paid by you. Need a label from us? A 15% fee applies instead of the shipping cost.

4

Get your refund

Once approved, we refund your original payment method. Your bank may take 3–5 business days.

Can be reviewed for return

  • ✓Damaged or defective items
  • ✓Wrong item received
  • ✓Unworn, unwashed and unused
  • ✓With tags, in original sealed packaging
  • ✓Requested within 14 days, with proof of purchase

Not returnable

  • ✕Worn or washed socks
  • ✕Sale items and gift cards
  • ✕Custom or personalized items
  • ✕Items sent back without a return request
  • ✕Damage reported after 5 business days

Exchanges

The fastest way to get what you want: once your return is accepted, place a new order for the item you’d like.

Start a return or ask a question

Contact us first. We’ll check your order and guide you.

Read the full policy


Returns & Refunds Policy

Due to the hygiene nature of the products, we are not currently accepting returns.

Only under proof of extreme condition, we might consider items returned within 14 days of purchase, which means you have 14 days after receiving your item to request any return. Customers must contact us in advance to see if they're qualified to receive a refund.  If you feel you have received a defective item, this will need to be reviewed by our internal operations team.

 

For further assistance or initiate a return or replacement request, please reach out to our customer support team at info@cloudshop.us

 

To be eligible for a return, your item must be in the same condition that you received it; unworn, unwashed, unused, undamaged, with tags, and must be in its original packaging with plastic wrap unopened. You’ll also need the receipt or proof of purchase at the Cloudshop website.

 

Damaged, defective, missing or incorrect items must be reported within 5 Business Days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a Return/Exchange. If your return is accepted, you are responsible for any fees for returning item(s). If you absolutely need a return label sent to you, you’ll be charged 15% fee from the product amount instead of the shipping fee. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

 Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember, it can take some time for your bank or credit card company to process and post the refund too, which usually takes 3-5 business days.